Frequently Asked Questions
Shipping, sizing, returns, and everything else people ask us most.
Orders are packed and shipped as quickly as we can after they're placed. Limited drops can take a little longer while we work through the queue. You'll get a confirmation email as soon as your order leaves us.
A tracking link is emailed to you once your order ships. If you can't find it, check your spam folder, then email us with your order number and we'll resend it.
Reach out within a reasonable window of delivery and we'll work with you. Items should be unworn, unwashed, and in original condition with tags attached where applicable.
Product pages list the available sizes and note the fit where it's relevant — several of our pieces are cut boxy or oversized. If you're between sizes, message us and we'll give you a straight answer.
Email us right away with your order number. If it hasn't been packed yet, we can usually update or cancel it. Once it's shipped, we'll handle it as a return instead.
That's on us. Send a photo of what you received along with your order number and we'll get the correct piece out to you.
Contact us with photos of the item and the packaging as soon as you can after delivery, and we'll sort out a replacement or refund.
Most Moxiopi pieces are produced in limited runs and aren't restocked. When something does come back, it's announced first to our mailing list and socials.
Use the contact page — it goes straight to us. Include your order number if your question is about an order so we can respond faster.